Thanks to the longtime reader Mouli for adding his valuable inputs in making this article possible.
I’ve been asked to review the HSBC Credit cards for couple of years now but i had always postponed it as i thought HSBC would go out of business. Well, I read somewhere few years back that HSBC isn’t interested in getting aggressive on Indian Credit card business so i thought they’ll exit soon.
Fortunately they didn’t. But they’re choosy in issuing credit cards, like, they don’t encourage self-employed individuals. Anyway, i’m happy to finally share the review of their Platinum Credit card with some good insights.
While there are multiple credit cards in HSBC portfolio, i believe HSBC Visa Platinum Card is the only one they’re actively promoting. So this is the review of the same.
- Joining Fee/Annual Fee: Nil
The surprising part of HSBC credit cards is that they don’t have any joining/annual fee on any of their cards.
Table of Contents
Welcome Offers
- Get ₹2000 Cleartrip voucher on first transaction (Limited period offer)
- Get 10% cashback (up to ₹2500) for making a minimum of 9 transactions totaling to ₹10,000 or more in the first 90 days.
- 3X Rewards on Dining, Hotels and Telecom for first 12 months from the date of issuance of your credit card
Regular Offers
- BookMyShow voucher worth ₹500(2 * 250 voucher) on spending over ₹50,000 in a calendar month. Maximum of ₹3000 per cardholder in a year.
- Buy 1 Get 1 Tickets has to be only for Saturday shows but you can book on any day the week. Once in a month. Add on card treated as separate card.
- On Fridays you can get Rs.1200 discount for roundtrip and 1200 off on hotel bookings also using CTHSBCFRIDAY. Add on card treated as separate card.
- On Sundays you can get maximum of Rs.10000 cashback (10%) for making international flight tickers in MakeMyTrip. Add on card treated as separate.
- Swiggy Offers: 50% discount up to ₹125 valid on your first order on Swiggy | 25% discount up to ₹150 valid on your order on Swiggy
- 30% discount on treebo hotels
Balance Transfer and Loan Facility
They seem to have impressive rates and this is what Mouli has to say: “Though I am preferred customer in HDFC and have priority relationship with other banks but still HSBC is my goto card for all BT and loan as they offer the lowest percentage and processing fee.
Last month for BT it was 10.9% interest and 1% processing fee and they will give you Rs.300 Uber voucher for taking BT and loan from them.”
Reward Points
- 2 reward points for every 150 except fuel transactions
- 5 Times (5X) Rewards on subsequent purchases made after crossing spend amount of ₹400,000 in a year up to a maximum of ₹1,000,000 in a year
Ideally, you can get ~45k Points on spending 10L a year.
Redemption Options
This is where you need to put your mind to some use. I wish HSBC made this part easier for everyone.
Catalogue Redemptions
- Popular shopping Gift Vouchers available
- Expected Reward Rate: 0.25% (normal) to 1% (on 10L spend)
Airline Transfers
- Singapore Airlines (1 Reward Point = 1 Kris Flyer Mile)
- British Airways Executive Club (1 Reward Point = 1 Avios Mile)
- Jet Airways (2 Reward Points = 1 JPMile)
Hotel Transfers
- Taj InnerCircle (5 Reward Points = 1 TIC Point)
- 1 TIC point = ~Rs.5
- Reward rate: ~4.5% (only on 10L Spend)
Here are the numbers on Taj Points transfer,
For 45000 HSBC reward points in a year you will get 9000 TIC points. With this, you can get 7 nights stay in Taj Surya Coimbatore or 3 nights in Taj Fisherman’s Cove Chennai
Just like any other Hotel Loyalty program, based on the property, you can maximize the value even more.
Bottomline
So I have mixed views on this card as extracting value from it isn’t easy unless you’re into the points game. Airline transfers & Hotel transfers are the only ways to get handsome returns and suits only for those who could put 10L spend a year on it, nothing less, nothing more!
- Cardexpert Rating: 3.5/5 [yasr_overall_rating]
Furthermore, if you club it with HSBC Diwali Offers you may get even more value, but it is overall far away to be called as “rewarding” for the regular cardholders.
Do you hold HSBC Credit Card? Feel free to share your experiences in the comments below.
Got this card last Nov. Got two cleartrip vouchers worth Rs 1000/- each. Still awaiting the cashback.
Cashback would get credited post 90 days of card issuance..
Thanks for the info
Applied online for one of their credit card way back in 2014. Application rejected siting internal policy. Later got to know it doesn’t fall into their card service area.
Now their card service areas are mentioned while applying and limited to 7-8 cities only.
Though one of my friend was able to get their cc based upon his savings account, which I am unwilling to open now.
Satish,
Exactly, There is no point of getting hdfc card through opening account with hsbc. Not that exciting rewards. I agree with sid that hsbc should new products in Indian market or they will exit soon.
Cleartrip vouchers were kind of useless for me. Applicable only on roundtrip flights of total value 4000 INR and maximum discount was 1000 INR. I never used those.
Only round trip no minimum value of 4000, I used these vouchers for 3500 also
In short for a lesser price tickets less than 4000,this vouchers are useful
For high priced tickets where the return fare is more than 5000 then this is of no use
Applied for this card on c2c basis and i fulfilled itr requirement too and was very sure would be receiving it, but they declined to provide card to me on some internal criteria, self employed tag maybe the reason, did someone received card on self employed as profession, please let me knw!
I also applied last year as i am self employed given ITR and also my credit card statement. Reason is “internal bank policy”.
Now they have stopped processing cards to self employed. Clearly written on their website.
Ohh that’s really wrong, banks should understand that we also deserve some respect, we don’t have stable income but we mostly earn more than a base salaried earn in their criteria and secondly when i applied in their website it was mentioned as eligible by providing more than 4 lakh itr and then too they declined which is wrong!
Also they have regular Monday 10% instant discount upto 1500 on Flipkart.
I am using the card for the past few months. Another promotional offer they are running is 500 Amazon voucher on spend of 3k every month. At least 1 spend in dining , telecom and fuel, valid till 31 march. Note sure if this is a targeted offer.
On the clear trip vouchers there was a catch associated with it. It was 2- 1000 rupee vouchers which were like promo codes. Not sure if it has changed now.
I have this card.. I just use it for Book my show bookings on Saturday.. Also the credit limit they give is quite good compared to other Indian banks.. So that’s a plus
Hsbc and rbl both are generous in giving credit limits.
I think the biggest drawback of this card is no lounge access. They should charge a basic annual fee of maybe Rs 500 per year (waived off on a spend limit) and offer domestic lounge access at least. Otherwise the benefits are not very compelling to go for this card
Got this credit card almost 2 years back ( as salary account ) . From that time its being rarely used because every time there are better offers on SBI/HDFC/Amex/SC.
Mainly used this card for insurance payment only for which i have registered as payee.
As per my opinion, apart from welcome offers this card is having very basic features and can be treated as just a back up card ( As its lifetime free).
I hope HSBC will come up with some features on this card ( or new card ) in near future.
I had been using HSBC platinum card for more than 10 years, balance transfer & cash on loan are offered at a pretty attractive lower interest rate as compared to others, I’m also a HDFC preferred customer & their offerings on insta & jumbo loans are also very attractive & the best part with HDFC is the goodwill it gives to customers based on usage & time, In HSBC’s case they are least bothered about customers usage & goodwill, but the best part of this HSBC Card is you get 52 days of credit period for a statement cycle which I believe is the maximum day’s any credit card is offering.
HSBC Card is not exceptional but its definitely valuable compared to few others like Kotak, Axis etc.
It gives real value by offering discounts on certain category of spends.
It’s kind of friend who is there when you indeed need him.
I never consider HSBC rewards a deal breaker but other offers definitely make it a must hold card.
1. HSBC Currently running upto 1500 Amazon voucher offer under which if spent 3000 cumulative across 3 categories Fuel, Telecom & Dining then one can get 500 amazon voucher per month valid Jan-March 2019.
2. Spends based offers have become frequent on HSBC Cards.
3. HSBC had 500 off on non-movie bookings at bookmyshow valid till 31st Jan 2019
4. HSBC had offline instant discounts during EOSS in few departmental / Retail stores like Shoppers Stop
HSBC allows to hold multiple cards so one holding VIsa Platinum may try for Smart Value card.
On multiple cards, do they have shared limit or separate?
When I held 2 Visa Platinum cards during 2006-2008 they had separate limits.
Not sure about current scenarios
But their executives (on field & online both) confirmed that if their credit assessment approves one can get even 2nd Visa Platinum card too.
One online executive boasted about holding 2 cards himself.
I tried via bankbazaar but that was not processed for me last year.
separate credit limt
Separate
Hi Sid,
Thanks for the review. Can this card be used as replacement for indusind platinum. But, i guess reward point value in indusind card is more 1RP=0.81 for card statement settlement.
what do you suggest as i’m holding multiple beginner cards since long
HSBC card being free card and more offers for travel and better rates for loan and BT,you can have it as backup
Can i earn reward points if i do wallet load with this card?
Yes
I have my deep love and respect for this card… In 2008 HSBC gave me a 5gm Gold Coin on 50K Spending, that was really attractive in those young Days.
Now also they keep on coming with some or the other offer like During December they gave a offer of 3500 off on Spent of Rs.1.00 Lakhs.
Now also they running they with a 500 Amazon offer on 3 transaction in category spend.”
I am really not sure this was my 1 or 2 card after Vijaya Bank, a Friendly bank which trusted me first card.
Unlike other banks, HSBC wont give Visa signature variant but rather…it gives lot of direct benefits like BMS winpins, Cashbacks, cleartrip, MMT offers.
5X points after 4L spend is real cool one, which most of us ignore !
Not really.
The normal reward rate comes to 0.5 %, with 5x it shoots to a mere 2.5% which can be beneficial only in loading money to wallets. Otherwise, SBI Prime would give 2.5% reward rate on Movies, dining, grocery and departmental store purchases which is great!
I applied this card couple of months back but they rejected my application. I own 5 CCs and have a very respectable 837 Experian score. Disappointed.
PS: I’m salaried individual.
This month I have applied for HSBC Visa platinum credit card and got approved.Already am having 12 credit cards from 10 banks. Am also salaried employee and my Experian score is 823.
Buy 1 get 1 movie ticket is not actually like that. You only get INR 200 off on the 2nd ticket. I have this card and have availed the offer.
Its 250 on the second ticket
Mouli,
It has been changed to 200/- now from last 2-3 months I guess.
Sid, I just received this card and have made first transaction. Can you please let me know what is the interest free days? I dont find that info anywhere in their mailer.
I confirmed it with customer care. There is a total of 52 interest-free days. The SCR told me that you need to pay your bill within 22 days from the date of statement generation.
Can anyone let me know if HSBC comes up auto limit enhancement based on spends and payment pattern or do we have to send the income documents every time we need to get the enhancement?
Both
I Have received my card and please help me out t generate the pin.
Hi HSBC launched new Cash Back Credit card. Pl cover it.
Hi –
Have been using this card for a veryyyy long time, no negative experience except the recent one.
Despite getting payment, and refunding the fin charges, they added fin charges in the next cycle also. Need to call customer care to get it refunded. The worst part it that they say they can refund the finance charges, but not the GST. Where can we complain about this?
First card to announce Diwali Offer and a reasonable for free card
Offer details:
Spend INR1,00,000
to INR2,49,999 Spend INR2,50,000
Cashback
worth INR2,000
Spend INR2,50,000 and above
MakeMyTrip Gift Card
worth INR5,000
+
Cashback worth INR2,000
Top 5 spenders get
MakeMyTrip Gift Card
worth INR1,00,000
HSBC credit card is really trouble for me. I had taken new credit card and done 3 payments using HSBC. After few days before due date, I did 1st HSBC payment to HSBC (i.e. return payment) , but I did not received any notification . Hence I was tense about next two payment . Its really painful when you will need to pay fine for delay when you have not delayed any payment.
Finally with HSBC i have, all the cards in my portfolio
Hi
The best offer of diwali from HSBC looks to be from Flipkart today on TVs.
Bank Offer10% Instant Discount on HSBC Credit and Debit Cards (Max Rs 7500)
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
What is the offer?
* 10% Instant Discount with HSBC Credit and Debit Card(s) on the purchase of Televisions on platform. Also, applicable on Credit EMI transactions.
What is the offer duration?
* 19th October 2019 (00:00 Hours) to 20th October,2019 (23:59 Hours).
What other conditions should apply to avail the offer?
* Min. net cart value: INR 50,000
* Max. discount per card : INR 7,500.
I booked 1 round trip using CTHSBCFRIDAY code on Friday. When I am trying to booke another roundtrip next friday using same code as it is applicable for every friday, it is showing error “Sorry, Offer is not valid on the selected paymetn option”.
Is this offer weekly of monthly?
I am trying to get this card since last 2 years but they won’t give me the card as I’m not salaried…I have high-limit cards from other banks & very high CIBIL score & wanted to apply for this card but they said on phone, “currently we are not providing cards to self-employed people…You will need to be a salaried person & provide us salary slips even if you apply on card to card basis…”
Damn that’s very unfair on their part…Even many salaried people don’t have such high CIBIl rates like us, self-employed people & most self-employed people earn more than salaried people so I don’t know why HSBC discriminates between salaried & self employeds…
SCB sent me their Platinum Rewards card within just 10 days after applying…
Every other bank in India will give card, on Card to card basis without any ITR or Salary Slip but HSBC won’t…
Hi Sushrut,
HSBC do provides credit cards for self employed as well based on ITR. And if you apply card to card basis we dont need to provide any income docs same lilke other bank cards. But they are very much concerned about the cities, if you are from their main 8 cities of sourcing then you have high chances of getting their card.
Last month i applied with my hdfc regalia card with 6.32 Lakhs limit, they were asking the card should be 6 months old and 80% of your credit limit available, and mine was 5L available. I am salaried, I provided hdfc card front copy, latest statement, aadhar and pan card. Received card in 7 days with 6L limit.
My friend selfemployed with regalia card with 5.6L llimit applied for cash back card and got the same with 4.5 L limit.
We both applied on same day and received together same day. We applied in chennai through branch sales rm. Only office verification was done for both of us. No Phone and home verification done
This is my second attempt to get this card, my previous application was rejected two years back saying over leveraged
Hi Bala ,
Can u share u experience in detail and which city you live in.
Hi Sunil,
I live in chennai.
I live in one of their main 8 cities…Kolkata…But they won’t give the card to me unless I’m salaried…They clearly told me that & also their official site clearly mentions this that they only give cards to salaried…They even have multiple branches in Kolkata, still they won’t give card to self-employeds…They should learn a thing or two from SCB which is a much bigger international bank than HSBC & still gives cards very easily to everyone…It seems to me, HSBC is not that much interested in the Indian credit card market…
What is office verification?
@ Sushrut – I didn’t even bother applying.. Agree with you fully
Even Citibank doesn’t give card-on-card as far as I know, but I could be wrong of course..
One of the worst services ever, i have spent around 30 minute to call different different customer care to resolve my issue but every time its get connected with system and system is like a hell it’s redirected and ask me card number again and again .
Don’t want to continue this kind of customer services..
There is something very wrong with this card. Half of my transactions don’t go through this card. In fact even the payment for this card doesn’t go through. I have stopped using this card mostly.
sid, please review on hsbc cash back card and compare with axis Flipkart cc.
Got some spend based offers on my HSBC Platinum Card:
Offer 1: Spend 15000/- and get 500/- voucher every month till the Offer Period.
Offer 2: Spend 50000 and get 500/- BMS vouchers every month till the Offer Period. (Regular HSBC Platinum Feature I guess)
Offer 3: Spend 1L and get 2020/- Cashback.
Offer Period: 01st Jan to 31st March.
The introductory offers are valid on HSBC Visa Platinum Credit Cards from 01 January 2020 to 31 March 2020.
INR2,250 voucher
Get 2 Airport Lounge Access to Domestic and International lounges or 2 Meal vouchers of INR400 each for use at Airport restaurants & INR250 Swiggy voucher within 60 days of completing first transaction on the HSBC Credit Card. The first transaction should be executed by 05 May 2020
Targeted Offer:
mail.hsbc.com.hk/in/cc_act_npr_1219/tnc.htm
Use your HSBC Credit Card ending with
xxxx and win an international holiday, cashback and gift vouchers.
New Year offer^
INR2,020 cashback
and more
Offer period Register now: SMS HSBC2020 to 575750 from your
registered mobile number to enroll for the offer.
Monthly offer details:
INR2,500
gift voucher*
when you spend
INR200,000 or more. plus
INR500
worth BookMyShow
voucher# when you
spend INR50,000 or more. plus
INR2,020
cashback for
every INR1 lakh
spent.
divider
Quarterly bumper prize:
Top 5 spenders get a MakeMyTrip holiday package for 2 pax to
Thailand/Malaysia (inclusive of return flights and 4 night/5 day stay
at a 4-star deluxe hotel).
Valid for spends between 1 January and 31 March 2020.
bullet Add-on card(s) will not have separate offer eligibility. However,
spends on the add-on card(s) will be considered to qualify for the
above offers.
#Offer only on HSBC Platinum Credit Card. For HSBC Smart Value Credit Card, get INR200 BookMyShow voucher on spending INR15,000 or more
*You can redeem this gift voucher across the following brands:
BookMyShow | Uber | Shoppers Stop | Taj Experiences | Amazon
Domino’s Pizza | Four Fountains De-Stress Spa | Myntra
Hi all,
Being self employed i cannot apply for card as bank personal also rejecting for same, i stay at Mumbai which is their list of top cities in India as per my knowledge, anyone from Mumbai have applied for credit card in sometime being self employed!Help would be appreciated!
Thanks!
Recieved targeted offer
Offer 1- spend 2000 and get 500 back (statement credit)
Offer 2- spend 15000 and get 1000 Amazon voucher
Offer 3- spend 1 lakh and get 2020 back (statement credit)
All offers are cumulative, so on spend on 1lakh it’s 3520 back.
This offer is available from January, but yes HSBC inviting some from February instead of January.
Offer on Utility bill payment with HSBC Credit Card. Get flat discount of INR 75 on utility/postpaid bill payment on Amazon.in from Mar 01 To Mar 31, 2020 Minimum Transaction Amount INR 400 for utility bill payment. This Offer can only be availed by the customer only once during the Offer Period.
Add on card treated separately
Received 4040 as cash back and 1000 amazon vouchers for the month of Jan under the promotion. Also Informed Book my show vouchers would be send later once the corona issues are sorted out. Great Rewards…
Recieved 1010 cb + 1500 gvs .. amazing one !
Apologies ..10,100 cb !
Received 500rs egift voucher code for new year offer by spending 15000+ for the month of feb 2020. Redeem at bigcityPromo for Amazon. There are 6-7 options.
Dear Friends
It’s really interesting to read all your questions and answers it really helping me alot. I have applied for HSBC Visa platinum and agent took all documents yesterday (2/6/2020) how many days it will take to get my card? Any suggestions? On what basis they reject?
Thank you
I have (ICICI, Citi, Amex, SBI and Axis Credit Cards just want to have HSBC.
Received Rewards of 1000rs. Thanks
Hello sid
I have applied HSBC credit card from ahmedabad and final stage they said bank not provide credit card in ahmedabad .(All gujarat).is ot true?
Hello Sid
My HSBC card rejected i dont know why 🙁 its really sad anyway.. They dont know the reason when i called customer care.
Hello All,
As you know my HSBC credit card got rejected with no explanation from them. But I got 250 Rs Amazon gift card code from HSBC, should I go for it and claim that gift… even they rejected my application? Please suggest…
yes. you can redeem the gift card. No issue in that.
Never reject Laxmi when it comes freely. It will be considered as a disrespect 😀
HSBC runs good offers. Like now its 10-15% off on samsung products. In feb, I had availed flat 25% (or 20) off on international hotel on mmt and upper limit of off was 20000, and that hotel was not there on smartbuy, though its a different thing couldn’t travel because of this covid situation.
HSBC aggressive with spend based offers- For august received, spend 12K get 750 amazon voucher. Now in September spend 15K get 1000 amazon voucher
HSBC has launched “HSBC Cashback Credit Card” a while ago. Sid, please review this card too.
Again HSBC gave spend based offer- Get 5% cashback upto 2000, minimum spends of 12500, Valid only on online transactions, Not valid for wallet loads
Hello Nikhil,
Is this offer for everyone? I do hold hsbc cc but couldn’t find this offer..
How did you apply the card within 3 months time after the rejection..
Hello Viki,. I don’t know what went wrong 1st time… but I applied again this time I gave my every supporting documents and even after 21 days I don’t have any communication from them then one fine day I got this message… HSBC: Congratulations! Your new HSBC Credit Card ending with XXXX-XXXX-XXXX-6XX3 has been issued. Once you receive the card, do activate the sameby calling the HSBC IVR on 18001034015.
Now I am waiting for 500 Amazon voucher and 2000 cash back.
Now I have all best cards…
All the best jijo.. is it cash back card..
No it’s basic card…Visa Platinum CC without any fee…
Has anyone earned 5x points? Typically when are they posted? The regular points are posted when the transaction is available in the hsbc portal
I completed 6.5 lacs spend for last year in December 2020. But till date I haven’t received 5x points for the incremental spend.
Have had several rounds of to and fro with the customer care but they have no clue.
Google Pay is allowing you to link hsbc visa crcards also. This is after axis and sbi were allowed last year.
Question remains, how to use them in Google pay. It’s useless if it’s merely for recharges and bill payments.
Just go to any merchant who having PoS machine with WIFI and do the transaction. It is easy but make sure you should on your NFC for transaction and always turn of immediately after the use. It work fine.
Ok so it merely replaces physical swipe but it only works where the merchant already has a PoS terminal. Something that SamsungPay introduced years ago via NFC and supported many more cards. So I cant pay via hsbc or sbi card on merchant’s Google pay scan option to make GooglePay’s existence any more meaningful.
HSBC has started a 5x program for insurance payment. Received an email regarding this. The offer is till 30th April
Hi Abhishek,
HSBC has recently have rolled out offer on rent payments vis Redgiraffe.
I thought you skipped to post this. So I am just highlighting it you you.
T&C remains unchanged when compared to last year offer except that ppl who got CB in 2020 will not be eligible for this offer.
The only benefit of this card is you get 50rs CB every month for bill payments above 500 via Amazon
my city is not under the list mentioned in the website? i was rejected for the same reason when i applied online. Will it make any difference if i apply offline? Anyone got the card who are not in the list of cities mentioned in their site.
Bangalore, Chennai, Gurgaon, Hyderabad, Mumbai, New Delhi, Noida, or Pune
HSBC gives too many and lucrative offers but customer care is pathetic.
While I was trying to apply through bank website, after inputting my name, email, mobile and pan I am getting response like below
———
Our records indicate that you have submitted an application to us in the past 30 days. In case you need assistance, please contact our PhoneBanking numbers. Thank you.
———-
Though I have never applied before. I talked to customer care, they also confirmed there is no pending application with my name. Did anyone faced issue like this? Strange.
Siddharth,
What do you suggest in this regard? I mailed to the HSBC PNO but did not get any response on the same.
I applied for this card and the application got rejected, even though I am salaried and have cibil above 750… very odd
Don’t worry just apply again after 30 days… With passport as a document.. It happens with me too but i got it.
HSBC seemed to have rolled out credit limit enhancement today. I got credit limit increase from 7,86,000 to 8,36,000
There is a new 5x reward points offer on MMT/goibibo on flights, upto 10k points can be made
Stumbled on this card lying in my drawer since the bygone era, and wanted to refresh myself what are the benefits if it still has any. I see that 5X is applicable on spends beyond 4L in a year but that’s capped at 15000 RPs. Since X is 2 per 150, 5X means 10RP per 150 spent, so spending 2.25L (beyond initial 4L) will hit the cap. And for the first 4L you only earn 400000/150*2 that’s some 5300 RPs.
So at 6.25L spends you get some 20.3K RPs, which is worth no more than 4-5K of amazon or bigbasket vouchers seeing their catalogue.
But the best option was conversion to TIC points at 1000 RP = 1000 TIC.
So 6.25L spends should get you 20.3K TIC points. Maybe Hsbc has not updated to Neucoins yet, but assuming even that will be same ratio then the reward rate is 3.25% on 6.25Lpa spends. Not too bad for an LTF card.
Can someone answer
what are the categories that don’t earn rewards in HSBC Cashback Credit Card?
It seems HSBC devalued this card by a stark 50% without informing. I had accumulated over 45,000 points on the card and called up the CC to convert them to Taj Innercircle (or Tata Neu) that I last did 1.5 years ago at 1:1 ratio.
They mentioned Taj/Tata Neu is not a partner. Upon asking who are the other partners, they mentioned the same airlines as above but the transfer ratio is now 2:1 instead of 1:1.
Upon arguing that why there was no intimation of such devaluation the CC feigned ignorance. Frustrated I just hang up and will close the card after transferring the points to one of the airlines at 2:1.
Really sad bank.
Hsbc has reinvigorated their cards like platinum, premier, etc with a bunch of airline and hotel transfer partners. Value may not be immense but atleast redemption choices have improved.
Let’s hope no capping kicks-in for Accor. 🙂